Shipping Policy

At Induz Organic, we are committed to delivering fresh, organic, and high-quality products to our customers across India in a safe and timely manner.

1. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festivals, sales, or high-demand periods, processing times may be slightly extended.

2. Shipping Coverage

We currently ship across India and selected international locations, depending on courier availability and product category.

3. Delivery Timelines

Estimated delivery timelines:

Delivery timelines are estimates and may vary due to:

• Weather conditions
• Courier delays
• Public holidays
• Unforeseen logistical issues

4. Shipping Charges

• Free Shipping may be available on selected orders or promotional offers.
• Standard shipping charges are calculated at checkout based on:
  • Order weight
  • Delivery location
  • Shipping method selected
  • Shipping charges INR40/Pc

5. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email/SMS
• Tracking ID and courier details

Customers can also track orders through their account section on the website.

6. Address Accuracy

Customers are responsible for providing accurate shipping information while placing the order.

If an incorrect or incomplete address is provided:

• Delivery delays may occur
• Re-shipping charges may apply
• Undelivered packages returned to us may incur additional handling fees

Please contact us immediately if you need to modify your shipping address after placing an order.

7. Damaged, Lost, or Delayed Shipments

If your package arrives damaged or appears tampered with:

• Please contact us within 48 hours of delivery
• Share clear photos of the package and products

For lost shipments or excessive delays, our team will coordinate with the courier partner to resolve the issue as quickly as possible.

8. International Shipping & Customs

For international orders:

• Customers are responsible for any applicable customs duties, taxes, or import charges
• Delivery timelines may vary based on customs clearance procedures in the destination country

9. Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to:

• Customer unavailability
• Incorrect address
• Refusal to accept delivery

the order may be returned to us, and re-delivery charges may apply.

10. Perishable & Organic Product Handling

As many of our products are organic and naturally sourced:

• Delivery timelines are optimized to maintain freshness
• Proper packaging is used to preserve product quality during transit

11. Contact Information

For shipping-related queries, please contact:

Induz Organic – Aryavarta Organic Private Limited
📍 Jagatpura, Jaipur, Rajasthan, India
📞 +91 8306008182
📧 ceo@induzorganic.com